The Paybill service is a cash collection service that allows organisation to collect money on a regular basis from customers through M-PESA. Through Paybill numbers, one able to serve clients much better as customers are able to pay for services with ease and timeliness.
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In the 2023 changes, Safaricom reduced Bank to M-PESA charges by average of 61%. Additionally, M-PESA to Bank charges have been reduced by an average of 47% and is applicable to customers making M-PESA to bank transactions.
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Transactions below KES 100 remain zero rated.
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These new Paybill charges apply to all M-PESA Paybill payments that customers use for utilities such as electricity, hospital bills, schools, government payments etc. to ensure affordability.
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