HomeJambo InfoHow the Reverse call feature of Safaricom Works

How the Reverse call feature of Safaricom Works

The giant telecommunication company in Kenya-Safaricom has introduced a new feature called Reverse Call. The new feature enables customer with insufficient airtime to make calls by transferring the cost of a call to the receiver by adding ‘#’ before the number they are calling.

How Safaricom’s Reverse call feature works

  • If for instance a caller wants to transfer the cost of the call to 0722000000, then he or she  will dial #0722000000
  • A customer receiving a reverse call request will see the caller’s details appear on the screen as normal, but once they pick the call, they will receive a voice prompt asking them to key in “1” to accept the reverse call. The recipient can acknowledge or decline.
  • The cost of the call will be equivalent to the receiver’s normal call cost.

However, it should be noted that the option is only available for on-net calls,  so don’t expect it work you are making a call to other networks.

In addition, the service cannot be used for roaming users or for making international calls.

Safaricom contacts

Online Support Team


Twitter – @Safaricom_Care and @SafaricomLTD
Facebook – www.facebook.com/SafaricomLtd
Online Chat – Live Chat


Customer Support Team

PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
Email: customercare@safaricom.co.ke
Email: advantage@safaricom.co.ke
Data Queries: mobileoffice@safaricom.co.ke

Careers and HR

Jobs and Internships – Log on to Career Portal and upload your CV and apply.
General Queries – hr@safaricom.co.ke (NO applications are processed over email, only through the PORTAL)

Communications and PR Team

Email: prcomms@safaricom.co.ke (This is for media queries ONLY)
Phone: +254 722 003272
Safaricom Limited
P.O Box 66827, 00800 Nairobi
Website: www.safaricom.co.ke


CEO’s Office

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